Colors - We have done our best to display as accurately as possible the colors of the products shown on website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor`s display of any color will be accurate.
International Duties & Taxes - You should expect to pay any amount charged by the government in your respective country; this includes (and is not limited to) duties, taxes and any extra fees charged by courier and postal services.
Help - We will do our best to answer any questions that you may have. You may e-mail us at email@example.com and we will respond to your e-mail within 24 business hours.
Shipping & Packaging - All items are checked before dispatch and are carefully hand-packed. Most orders will ship out as soon as we receive your cleared payment (We do not ship Saturdays, Sundays, or holidays). Once your order has shipped, you will receive an e-mail informing you that the order has shipped.Please note that delivery time does not include the time needed to prepare your order. Please also note that international packages are subject to review by Customs upon arrival to their country of delivery.
Payment Methods - TOP9 accepts payment through Bank Central Asia (BCA) for Local (Indonesia) buyers & payment through Bank Transfers or Paypal for international buyers.
Payment Policy - 50% Down Payment is needed to produce items according to your order, and once we receive a full payment from you, we can proceed the shipment.
Price - All prices are FOB Denpasar, Bali. Price quotation is valid for 14 days, since the quotation date.
Production Time - Your order will be produced after we receive payment and will be finished in approximately 4-6 weeks.
Stock Levels - Due to unforeseen high demand we occasionally find ourselves out of stock of a particular item. Please be assured that we do our best to avoid this situation and will notify you and ship your purchase as soon as possible.